Privacy Policy

Plain-English summary: AXIS is designed for local use by the customer. In normal use, your business data stays with you. This policy mainly covers website visitors, people who contact Meridion, trial users, paying customers, billing records, and any information you choose to send for support.

1. Who We Are

Meridion Group Ltd ("Meridion", "we", "our", "us") is a company registered in England and Wales.

Company number: 16978498
Email: mark@meridiongroup.co.uk
Website: meridiongroup.co.uk

Meridion is the data controller for the personal data covered by this policy.

2. What This Policy Covers

This policy explains how we collect, use, store and protect personal data when you:

• visit meridiongroup.co.uk;
• contact us by email or other direct business communication;
• request information, early access, a trial or a licence for AXIS;
• buy, renew or administer an AXIS licence;
• ask for support, including by sending screenshots, examples or other supporting material; or
• give feedback, a testimonial or case study permission.

3. AXIS and Local Use

AXIS is designed for local use by the customer. In normal use, business data is intended to remain on the customer's own systems and under the customer's own control.

Meridion does not need routine access to a customer's business data in order for the customer to use AXIS locally.

If you choose to contact us for support, please do not send passwords, bank details, payment card data or unnecessary personal data. Where possible, anonymise screenshots or example data before sending them.

4. Personal Data We May Collect

Information you provide directly

• name;
• company name;
• email address;
• telephone number;
• job title or role;
• billing, invoicing or payment reference details;
• message content, support request details and feedback;
• testimonial wording or case study permissions you choose to give; and
• any files, screenshots or examples you choose to send to us for support.

Information collected automatically

At the date of this policy, the website is not intended to use cookies, analytics tools or behavioural tracking technologies for marketing or profiling. If that changes, we will update this policy and provide any notice or choices required by law.

5. How We Use Personal Data

We may use personal data to:

• respond to enquiries and business messages;
• manage trial requests, licences, renewals and customer administration;
• send invoices, receipts, payment links and related documents;
• provide support and answer questions about AXIS;
• keep business records and account for payments;
• improve our product, support process and documentation;
• request feedback where appropriate;
• publish testimonials or case studies only where permission has been given; and
• protect our legal rights and comply with legal obligations.

We do not use personal data for automated decision-making or profiling that produces legal or similarly significant effects on individuals.

6. Lawful Bases

Depending on the context, we may rely on one or more lawful bases under UK data protection law, including:

• contract or steps before entering into a contract, for example where you request a trial, licence or support connected to AXIS;
• legitimate interests, for example where we respond to business enquiries, manage customer relationships, maintain records and improve our service; and
• consent, for example where you choose to receive marketing updates, or where you give permission for a named testimonial or named case study.

7. Support Information and Customer Responsibility

If you contact us for support, we will use the information you send only as reasonably necessary to understand the issue and reply to you.

You remain responsible for deciding what information to send to us. Where possible, you should minimise, anonymise or pseudonymise material before sending it.

If you send us information that includes third-party personal data, you remain responsible for ensuring that you have the right and lawful basis to share it.

8. Who We Share Data With

We do not sell, rent or trade personal data.

We may share limited personal data where reasonably necessary with service providers that help us run the business, such as email, hosting, document, payment or administration providers, or with professional advisers, regulators or authorities where required by law or necessary to protect our rights.

If you pay through a third-party payment provider, payment information is handled by that provider under its own terms and privacy policy. Meridion does not receive full payment card details.

9. International Transfers

Meridion is based in the United Kingdom. Some service providers used for email, hosting, payment processing or administration may process personal data outside the United Kingdom.

Where international transfers occur, we will take reasonable steps to ensure appropriate safeguards are in place as required by applicable data protection law.

10. Data Retention

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting and record-keeping reasons.

• general enquiries: usually up to 12 months if no customer relationship follows;
• customer, contract and billing records: usually up to 6 years;
• support emails and attached support material: only for as long as reasonably needed to handle the issue and keep sensible business records;
• testimonial or case study permissions: for as long as the relevant material remains in use, or until permission is withdrawn where applicable.

11. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

Because AXIS is intended for local use, the customer remains primarily responsible for the security of its own business data on its own systems.

12. Your Rights

Subject to legal conditions and exemptions, you may have rights under data protection law, including rights to:

• request access to personal data;
• request correction of inaccurate or incomplete data;
• request deletion of personal data in certain circumstances;
• request restriction of processing;
• object to processing based on legitimate interests;
• request portability of data in certain circumstances; and
• withdraw consent where processing is based on consent.

To exercise these rights, contact mark@meridiongroup.co.uk.

13. Marketing

We will only send direct marketing communications where we have a lawful basis to do so. You can ask us to stop marketing communications at any time.

Service messages about enquiries, licences, billing or support are not marketing messages.

14. Children

Our website and AXIS are intended for business use and are not directed at children. We do not knowingly collect personal data from children.

15. Complaints

If you have concerns about how we handle personal data, please contact us first at mark@meridiongroup.co.uk so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO).

ICO website: ico.org.uk
ICO telephone: 0303 123 1113

16. Changes to This Policy

We may update this policy from time to time. The latest version will be made available on our website.

17. Contact

Mark Wesson
Founder, Meridion Group Ltd
Email: mark@meridiongroup.co.uk